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›› General bussiness terms of the agency To Islands Travel

About us

Croatia hotels apartments is a portal owned by the travel agency To Islands Travel d.o.o. that is conducting the booking service on behalf of the property owners that advertise and sell their accommodation units.

To Islands Travel is founded in 2004. and has a ten years experience in renting private accommodation, charter boats and hotel capacities in Croatia. We have over 8500 accommodation units, 3600 charter boats and many hotel capacities in our offer. Every year thousands of clients book through our agency and thus we are one of the largest agencies in Croatia. In 2012. Lider magazine listed us among the 100 most reliable business partners in Croatia. RESERVATIONS MADE THROUGH TO ISLANDS TRAVEL ARE ABSOLUTELY SAFE.

Information about company:
To Islands Travel d.o.o. travel agency, Dinka Simunovica 21, 21000 Split, CROATIA
Office: Gat Sv.Duje 4, 21000 Split, OIB/VAT: HR95019415219, ID. CODE: HR-AB-21-060226108
Account number:
EUROPEAN UNION - SEPA: AT452011182437944000, SWIFT/BIC CODE: GIBAATWWXXX, ERSTE BANK DER OESTERREICHISCHEN SPARKASSEN AG- Graben 21, 1010 Wiedeń

CROATIA: HR8723400091510357533 u PRIVREDNA BANKA ZAGREB d.d.
SWIFT: PBZGHR2X


Commercial court in Split Tt-06/3003-4, MBS 060226108
Subscribed capital 760.000,00 HRK, paid in full. Board member: Ivica Sinovcic

Why to use services of To Islands Travel agency?

  1. To Islands Travel is a member of UHPA (Croatian association of travel agencies). UHPA members, beside satisfying the conditions for the establishment and operation of a travel agency established by the Croatian law on tourist activities and implementing regulations, must agree to adhere to and operate in accordance with the regulations of the Constitution and the UHPA Body and to the rules of professional and ethical behavior in work and operating in tourism. UHPA is a member of the international associations of travel agencies and tuoroperators: ECTA, UFTAA, ASTA, DRV, ORV.

  2. To Islands Travel represents only accomodation units that have a permit of the croatian tourist offices and have work permission. We have direct contracts with owners. Information regarding properties and accommodation units, as well as the pictures, are detailed and tested. Location of objects on the map is accurate.
  3. To Islands Travel offers complete service and answers all your questions. We help our guests in solving all the problems they may come across during their stay in Croatia. You can ask us any question regarding the accommodation or destination - we will try to answer all of them.

  4. Special prices, first minute, last minute. Owners often make special offers to fill the available dates and we will inform after your request whether there is a discount on the price.

  5. Flexible payment. During the booking, you can pay just the advance through To Islands Travel and the rest upon the arrival. You pay on the account in the bank that is in the SEPA system (no costs of money transfer) or via our on-line credit card payment system using a secured link.

  6. You receive the voucher, as an official document of your reservation, via e-mail immediately after we receive the payment.

  7. The largest accommodation portals are our partners! Our offer is enlisted on the following accommodation portals: Casamundo, Atraveo, E-domizil, Tripadvisor, Flipkey, Holidaylettings, CaseVacanza, Homeaway, Fewodirekt and many others. That is a proof of safe bookings and quality.

  8. To Islands Travel has, according to Croatian laws, an agreed insurance policy at Allianz d.d. that could cover an eventual damage that would appear to our clients. Up to 300,000,00 HRK (cca 40.000,00 Eura)of damages are covered.

  9. To Islands Travel offers to all its clients a travel-health insurance package, and an insurance from travel cancellation on behalf of its partner Allianz d.d.

  10. To Islands Travel has a growing number of reservations in the accomodation units which presents and more and more people chooses our services each year.

General bussiness terms of the agency To Islands Travel

The Agency has contracted the Liability insurance with the insurance company Allianz Zagreb d.d. according to the croatian laws under the number 1500-172820749

 

 

GENERAL CONDITIONS ON RESERVATION OF ACCOMODATION

1. General regulations
These general conditions are valid for all natural or legal persons (in the following text the Traveler), who arrange the booking or some other services through To Islands Travel d.o.o. (in the following text the Agency), presented on the Agency’s Internet pages (www.croatia-hotels-apartments.com) or some other Agency’s advertising material or pages. These general conditions are constituent part of the contract on traveling (in the following text Voucher) which confirms that the Agency arranged certain booking or some other service in the name or for the Traveler (in the following text the Reservation ) with the providers of the services (in the following text the Host). With the booking of the Reservation the Traveler confirms that he understood all the general conditions and that he will obey them absolutely. With the booking of the Reservation all these alleged general conditions become legally binding for the Traveler and the Agency. The Agency in this business stands as the intermediator.

2. The Agency’s offer
The Agency offers to the Traveler the accommodation and the other services presented on the Agency’s internet pages. The Agency signs with the Hosts a special contract on intermediation, fills in special questionnaires about the accommodation complex and about every accommodation unit and arranges with the Host the price of the accommodation unit. The Host obligates himself with his signature on the questionnaires and the contract, that all alleged data about his object and the accommodation units are true, responsible for the authenticity of the data and gives the Agency the authority to book the Reservations with the Travelers in his name. The accommodation units are described according to the official categorization of the authorized institution and according to the questionnaires filled by the Host. The Host guarantees that all the photos presented on the Agency’s internet pages are authentic.

3. Agency's Obligations
The Agency obliges itself to make the arranged Reservation realized, according to the traditions in the tourism industry. The Agency provides the services according to the information published on the day of the confirmation of the Reservation from the part of the Traveler except in the circumstances beyond its control. If some disagreement between the Traveler and the Host appears, the Agency obligates itself to help resolve the problem according to the mutual pleasure.

4. The price of the service
The price for every accommodation unit is nominated on the price list at the bottom of the presentation page of the certain object. The price is connected with the presented service (only bed, bed with breakfast, half-board or similar) and presented equipment of the accommodation unit. The price includes the fee which the Traveler has to pay to the Agency for its services. The other services not alleged on the price list has to be payed additionally. If the air-conditioning is not included in the price that has to be nominated additionally on the page of the certain object. The prices nominated on the Agency’s internet pages are arranged on the basis of the contract with the Hosts and our partners and does not have to match the prices published on the price list sin the facility in which the Traveler sojourn. The eventual difference in the price can not be the subject of the complaint. The prices are appointed in EUR.
The Agency keeps the right to change the prices. The Travelers who already made the down payment or payed the total amount for the Reservation the Agency guarantee the service according to the agreed price.

5. Sojourn tax
The Traveler pays the sojourn tax together with the payment of the last amount of money in the name of the Reservation or to the Host when arriving in the accommodation unit or to the Agency if the total payment is agreed to be payed to the Agency. For those objects where the sojourn tax has already been included in the price that is nominated specifically. Sojourn tax usually amounts 7 kn per adult person (cca 0,95 EUR). In some less developed tourist areas in Croatia could be smaller. Also it is smaller in the pre-season or post-season. Children from the age of 12 to 18 are entitled to a 50% of that amount while the children under the age of 12 do not pay the sojourn tax. The Agency will explicitly inform the guest of the residence fee payment obligation, instructing the guest to pay via the Agency. If the guest has not been explicitly informed via e-mail or over the phone, the guest will pay the residence fee directly in the hotel where he/she is staying.

6. The rights and the obligations of the Traveler.
The Traveler realizes the Reservation according the determined conditions with the Agency nominated in the Voucher issued in his name. If the Traveler wants to change the conditions from the Voucher (greater number of persons than at the moment of the agreement of the reservation, enlargement of the sojourn etc. ) he has to inform the Agency which will arrange the new price and realize the change if possible. The Traveler has the right to use the total presented equipment of the certain accommodation unit according the prices arranged. If he wants some additional services, which are out of the agreed conditions, he has to make the agreement with the Agency and the Host. At the moment of arrival in the accommodation unit, the nominated has to be clean and equipped with the clean laundry, towels and the toilet paper. The laundry and the towels has to be replaced with the clean ones every seven days. The Host is obligated to allow to the Guests undisturbed usage of the accommodation unit. The Traveler is obligated to respect the house order and also all the laws of the Republic of Croatia.

7. The process from the request to the Reservation (booking) and the models of payment
The Agency receives the requests from the Travelers by e-mail, telephone, or in the written form or personally in the Agency’s office, than it inquires the availability of the certain service and informs the Traveler about the information received. If the Traveler expresses the wish to make the Reservation for the determined term and the determined service in his name, than it makes the alleged term and the service booked on his name. After the confirmation of the Reservation the Traveler gets the instructions for the advanced payment which has to be realized within the dead line announced by the Agency. After the reception of the payment the Traveler will get from the Agency the written documents about his payment from depending the model he chose.

Model 1.
The Traveler pays 40% of the price on the Agency’s account after the agreement of the Reservation and 60% together with the sojourn tax directly to the Host (within 24 hours after his arrival in the object). After the reception of the advanced payment the Traveler will get the Voucher with all the data about the Reservation and the receipt will get from the Host.

Model 2.
The Traveler pays 30% of the price on the Agency’s account after the agreement of the Reservation and 70% together with the sojourn tax also on the Agency's account, not after 30 days before the Reservation starts. After the Agency gets the advanced payment the Traveler will get the confirmation on payment and after the payment of the rest of the money he will get the Voucher. The traveler will get the receipt from the renter upon the arrival.

Model 3.
If there are less than 30 days to the beginning of the Reservation the total amount together with the sojourn taxes has to payed immediately on the Agency’s account. After the payment the Traveler gets the Voucher, the receipt will get from the renter upon the arrival.
If there are less than 10 days to the beginning of the Reservation the Traveler is obliged to send by fax the prove on his payment to the Agency.
The Traveler has to pay all expenses of the money transfer including bank provision.

8. Canceled Reservations
If the Traveler would like to cancel Reservation the next canceling expenses are valid:
15% of the total amount of the Reservation if the same has been canceled 90 days and more prior to the beginning date of the service.
30% of the total amount of the Reservation if the same has been canceled 89 to 30 days prior to the beginning date of the service.
50% of the total amount of the Reservation if the same has been canceled 29 to 15 days prior to the beginning date of the service.
75% of the total amount of the Reservation if the same has been canceled 14 to 7 days prior to the beginning date of the service.
100 % of the total amount of the Reservation if the same has been canceled 6 to 0 days prior to the beginning date of the service.
All costs of the money refund are the Traveler expenses.
The Agency leaves the possibility to the Traveler, not in position to consume the Reservation that he can find another Traveler for the Reservation. The new Traveler accepts all the conditions of the Reservation and accepts this general conditions.

9. Check in, check out (arrival hour and departure hour in the accommodation unit)
The Travelers enter in the reserved accommodation after 12,00 of the first day of the Reservation and leave before 10,00 in the morning of the last day of the Reservation unless agreed otherwise.
The Traveler has to come in the reserved unit until midnight on the day of the beginning of the Reservation or has to inform the Agency about the delay. If does not do so the Reservation is considered canceled and the canceling expenses has to be counted.

10. The right of the Agency on changes and canceling
If the Agency notices possible problems in getting the Reservation realized it is obliged to inform the Traveler about that and recommend another accommodation. In the case that it is impossible to realize the other accommodation the Agency obliges to make the refund of all payed amount from the Traveler to the Agency. If any kind of unpredictable problem which is not possible to prevent occurs at the day of the beginning of the Reservation, so it could not be realized than the Agency will try to find replacement accommodation from its offer. If that solution could not be realized than it will try to help the Traveler to find the alternative accommodation and make the refund of the amount payed on the Agency’s account.

11. Complaints
If there could be seen some failures upon the arrival in the accommodation unit the Traveler is obliged to contact the Agency upon the issue immediately and cooperate with the Agency and the Host in the good faith that the problem will be removed. If the failures could be removed and does not disturb further consummation the Traveler has no right on further complaints. If the failures could not be removed and they influence the quality of the Reservation, the Traveler has to send written complaint about the issue within 7 days upon his return from the vacations and the end of his Reservation and therefore can ask for a adequate refund (e-mail: info@titravel.hr). The complaint has to be explained with reasonable correct arguments.

12. Other terms
The Agency obligates to protect the personal data about the Traveler and that it will use them with the purpose of Reservation. If the Traveler books the Reservation at the period of some discount than he consumes the Reservation under those conditions. Different actions do not add. The Agency and the Traveler will try to solve eventual problems with mutual agreement and that is not possible than the Court in Split is in the charge of the case and the Croatian juridistic laws.

13. Insurance

According to the present Croatian laws the Agency is obliged to offer the Travelers the package of travel health insurance. The Agency has the contract with the Insurance company Allianz Zagreb d.d. and is authorized to offer the Travelers the insurance policies of packages on the travel insurance. The Agency in this business works as the intermediator which contracts the insurance policies in the name and for the account of the insurer , according to the prices of the same.

The package of travel health insurance consists of:

A) Health insurance
C) Insurance from the cancelling of the travel
D) Insurance of luggage

Insurance must be contracted at the moment of concluding the Reservation and must be payed at the moment of paying the first amount of money for the determined Reservation.

With accepting the Reservation and receiving the Voucher whose component parts are these General terms, it is considered that the Agency has offered and recommended to the Traveler the payment of the travel-health insurance. The Traveler doesn’t have to pay all the insurances offered but only those which he wants.

The detailed terms of the package for the travel insurance you can see here:
Croatian language
English language

A) Health insurance

Health insurance includes these services:

- Costs of the necessary doctor’s treatment
- Costs of the medicines and medical accessories prescribed by the doctor
- The necessary medical aids and walking tools proscribed by doctors
- Clinical treatment by scientifically acknowledged methods
- Costs of transportation by acknowledged emergency services for purpose of reception in a hospital or to the nearest available doctor
- Costs of transferal to a specialized clinic if it is necessary and prescribed by a doctor
- Costs of operation
- Costs of repatriation of insured person and other services in keeping with insurance conditions, up to the contracted insurance value
- Dental treatment intended to relieve the insured person from acute toothache to the maximum amount of 150 EUR

C) Travel cancellation insurance

If the Traveler has to cancel the travel this insurance covers the following accidents.
These reasons are:
- the death case
- accidental case with the serious physical wound
- sudden disease
- pregnancy disorders
- intolerance of vaccine
- the damages on the property caused by the fire, natural disaster or by the intended criminal dead of the third person
- military exercise
- The Traveler has to apply the proofs if the above mentioned case happens. Insurer has to pay 90% of the amount which the Traveler has to pay for the Reservation.

D) Insurance of luggage

Insurance covers the loss, damage or destroyal of the luggage carried with the Traveler also including the given luggage during the traveling in departure and arrival, including the time of staying at the destination of the travel.

The premium of the insurances depend on the amounts chosen by the Traveler, the value of the Reservation, the number of the Travelers, the duration of the voyage, and they are counted according the price list of Allianz Zagreb d.d.

The precise amount of the insurance’s premium (the amount which covers the above mentioned insurances) The Traveler will get the offer of the insurance policy.

Several simulations of the amount of the insurance premiums and the amounts of the insurances can be seen here.

INSURANCE

When making the simulation we followed the most frequent examples of the Reservations we deal with in our work. We consider these amounts not big and we recommend the payment of these insurances.

We point out that the Travelers don’t have to take all the insurances offered but only one or the combination of two, or three insurances offered. The precise amount you will get in the offer of the insurance policy by our employees.

Family insurance

The term family includes parents and children, grannies and grandchildren and spouses without children. The children are the persons under the age of 18.

GROUP A - TRAVEL HEALTH INSURANCE

The amounts of the insurance per person 11.500 EUR

The simulation for the rental o fan apartment for 4 persons, 2 adults and 2 children, the price of the apartment is 80 euro per night and the arranged sojourn is 10 nights.

Travel health insurance 1,78 EUR per adult person 0,89 EUR a child per day

11 days x 5,34 EUR = 58,74 EUR

Insurance of the luggage on the amount of 1500 EUR is 19,20 EUR

Travel cancellation insurance in this case amounts 27,39 EUR and the insured amount is 800 EUR that is the value of the Reservation.

The total package amounts 58,74 + 19,20 + 27,39 = 105,33 EUR or 26,33 EUR to pay per person.

Individual insurance

Predicted for friends or couple.

GROUP A – TRAVEL HEALTH

The amounts of the insurance per person is 11.500 EUR

The simulation for the rental of the apartment for 2 person, the price of the apartment is 55 euro per night and the arranged sojourn of 10 nights.

Travel health insurance 1,92 EUR fora an adult person

11 days x 3,84 EUR = 42,24 EUR

Insurance of luggage on the amount of 1000 EUR is 12,88 EUR

Insurance from the cancellation of the traveling in this case amounts 13,69 EUR, the insured amount is 550 EUR meaning the value of the reservation. Total package amounts 42,24 + 12,88 + 13,69 = 68,81 EUR or 34,40 EUR per person.

* If travelers want only travel cancellation insurance then the price will be 13,69 EUR per person. Group insurance 5-50 persons

Predicted for the groups of the travelers which are not relatives

GROUP A – TRAVEL HEALTH

The amounts of the insurance per person 11.500 EUR

The simulation for the apartment rental for 6 persons, the price for the apartment rental is 120 EUR per night and the arranged sojourn is 10 nights.

Travel health insurance 1,64 EUR per person.

11 days x 9,84 EUR = 108,24 EUR

Insurance of luggage on the amount of 500 EUR per person is 5,48 EUR For 6 persons that amounts 32,88 EUR

Insurance of the canceling of the traveling in this case amounts 41,09 EUR and the insured amount is 1200 EUR that is the value of the reservation.

The total package amounts 108,24 + 32,88 + 41,09 = 182,21 EUR that is 30,36 EUR per person

We consider these amounts not high and we recommend their payment.

To Islands Travel d.o.o. 01.01.2007.

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